Grievance Redressal

Effective Date: 22 September 2026 Last Updated: 22 September 2026

IIBM Global Institute of Business Management is committed to providing a transparent and accessible process for students, applicants, customers, and website users to raise concerns or complaints regarding our services.

1. MATTERS COVERED

A grievance may relate to:

• Admission and enrollment • Course or program services • Student support • LMS access • Payments and payment transactions • Refund or cancellation requests • Documentation and administrative services • Certificates or academic administration • Website-related issues • Privacy or personal-data concerns • Other services provided by IIBM Global Institute of Business Management

2. HOW TO SUBMIT A GRIEVANCE

You may submit your grievance by email:

Email: administration@iibmglobal.in

Subject: Grievance – [Your Name / Application ID]

For payment-related complaints, please include the relevant transaction or payment reference number.

3. INFORMATION TO INCLUDE

To help us review your grievance efficiently, please provide:

• Full name • Registered email address • Contact number • Student/Application ID, if applicable • Program or course name • Date of the relevant transaction or event • Clear description of the grievance • Relevant supporting documents, if applicable • Payment or transaction reference, where applicable

4. REVIEW PROCESS

Once a grievance is received, it will be reviewed by the appropriate administrative team.

We may request additional information or documents where necessary to properly investigate and resolve the matter.

5. ACKNOWLEDGEMENT AND RESPONSE

We aim to acknowledge and address grievances within a reasonable period, depending on the nature and complexity of the matter.

Where a matter requires verification from a third party, academic partner, payment provider, or other service provider, additional time may be required.

6. PAYMENT-RELATED COMPLAINTS

For payment-related complaints, please provide the transaction/reference number, payment date, amount, and relevant payment details.

Where necessary, IIBM Global may coordinate with the applicable payment gateway, bank, or financial service provider.

7. PRIVACY AND CONFIDENTIALITY

Personal information submitted as part of a grievance will be handled in accordance with our Privacy Policy and applicable data-protection laws.

Please do not send:

• Passwords • CVV numbers • PINs • Complete debit/credit card numbers • Banking passwords • Other unnecessary sensitive financial credentials

by email.

8. ESCALATION

If you believe that your grievance has not been adequately addressed, you may request further review by the appropriate management or authorized grievance-handling representative.

9. NO RETALIATION

IIBM Global aims to handle genuine grievances fairly and without retaliation against individuals who raise legitimate concerns in good faith.

10. CONTACT INFORMATION

IIBM Global Institute of Business Management

Building No. 306, Chandralok Colony, Chandra Lok Road, Chandralok Colony, Meerut, Uttar Pradesh – 250002, India.

Grievance Email: administration@iibmglobal.in Admissions: sales@iibmglobal.in